Last Updated: 2 Oct,23

Thank you for choosing C9 International for your shopping needs. We want you to have a seamless shopping experience with us. This Exchange Policy outlines the guidelines and procedures for product exchanges. Please read this policy carefully to understand your rights and obligations.

1. Eligibility for Exchanges

We accept product exchanges under the following conditions:

1.1 Within the Eligible Exchange Period

You can request an exchange for a product within 7 days from the date of purchase.

1.2 Unused and in Original Condition

The product must be unused, in its original condition, with all tags, labels, and packaging intact.

1.3 Products Eligible for Exchange

Certain products may not be eligible for exchange due to health and safety regulations or other reasons. These include, but are not limited to, personalized or customized items, perishable goods, and clearance or final sale items.

2. Exchange Process

To initiate an exchange, please follow these steps:

2.1 Contact Customer Support

Contact our customer support team  [9799747474] to request an exchange. Provide your order number and a detailed explanation of why you wish to exchange the product.

2.2 Receive Exchange Authorization

Once your request is approved, our customer support team will provide you with an exchange authorization code and further instructions.

2.3 Return the Product

Package the product securely and include a copy of the original invoice and the exchange authorization code. Ship the product to the address provided by our customer support team. You are responsible for the cost of return shipping unless the exchange is due to a mistake on our part or a defective product.

2.4 New Product Shipment

Upon receiving the returned product and inspecting it, we will process the exchange. If the product is in the required condition, we will ship the replacement product to you. The shipping cost for the exchanged item will be covered by C9 International.

3. Exclusions

Please note the following exclusions:

• We do not offer exchanges for items not meeting the eligibility criteria mentioned above.
• We reserve the right to refuse an exchange request if we suspect abuse of this policy.

4. Contact Us

If you have any questions or concerns regarding our Exchange Policy, please contact us at:

C9 International [ G-111, RIICO Industrial Area, Hans Vihar, Mansarovar, Jaipur, Rajasthan 302020] [enquiry@c9india.com] [9799747474]