Last Updated: 2 Oct,23

Thank you for shopping at C9 International. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds are necessary. Please read our policy carefully to understand your rights and obligations.

1. Returns

1.1 Eligibility

We accept returns for most products within 5 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

1.2 Non-Returnable Items

Certain items are not eligible for return, including:

• Used Blankets
• Teared Out Material
• products like Single Bedsheet
• Personalized or customized items.
• Perishable goods.

1.3 Return Process

To initiate a return, please contact our customer support team at 9799747474 within the eligible return period. Provide your order number and a detailed reason for the return. Our customer support team will guide you through the return process.

1.4 Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid return shipping label.

2. Refunds

2.1 Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [number of days] days, and a credit will be applied to your original method of payment.

2.2 Partial Refunds

Partial refunds may be granted under certain circumstances, such as when an item is not in its original condition or if parts of the product are missing.

2.3 Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

3. Exchanges

We do not offer exchanges at this time. If you need a different product, you may return the unwanted item (subject to our return policy) and place a new order for the desired item.

4. Contact Us

If you have any questions or concerns regarding our refund and return policy, please contact us at:

C9 International [ G-111, RIICO Industrial Area, Hans Vihar, Mansarovar, Jaipur, Rajasthan 302020] [enquiry@c9india.com] [9799747474]

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